Refund policy

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no reason needed.

For cancellations after the guarantee period: 30 or more days before your shoot, a full refund; 15–29 days before, a 50% refund; within 14 days, we will offer to reschedule or issue a credit voucher, and refund requests are reviewed under this policy. If we cancel, you receive a full refund within 14 working days. These arrangements do not restrict the 30-day guarantee or your statutory rights.

Refunds are processed by our payment provider, Stripe. Email info@flyingdressafrica.com with your FDA booking reference or order receipt and the email used at checkout, and we will arrange the refund through Stripe to your original payment method. Do not send card numbers, passwords or banking credentials.

If adverse weather prevents your shoot, we first try to agree another date or time. If that is not possible, our booking terms offer a 50% refund or a credit voucher valid for one year from the original booking date, issued within 5 working days. These options do not replace a full refund you are entitled to under the 30-day guarantee or applicable law.

Approved refunds are normally returned through Stripe to the original payment method. Your bank or payment provider determines when the credit appears; we cannot promise its processing time. No administration fee is charged for a refund under our guarantee. This policy covers orders including eligible deposit, balance and voucher purchases and does not exclude legal rights for services that are not supplied or are not provided with reasonable care and skill.

Services are sold by Lifestyle Photography Ltd, trading as Flying Dress Africa. Payments are processed by Stripe.